Template
Satisfaction survey that asks by score
A short survey that adapts to each person: the open question changes with the score, and whoever hasn't talked to support skips those questions. If you send the link through several channels, ?canal=email in the link tells you where each answer came from.
Who it's for: Shops, services, academies, clinics and customer support teams.
No card · Opens already built in your editor
satisfaccion-segun-nota.form
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From 0 to 10, what score would you give us? *
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What's the first thing we should improve?
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What do you value most?
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Have you talked to our support team? *YesNo
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How were you treated?★★★★★
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Did they solve what you needed?Yes, first timeYes, but it took a whileNo
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Anything else you'd like to tell us?
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Channel
When to use it
- You want to know why people give you the score they do, without a long survey.
- Not everyone has used every service, and there's no point asking them about what they don't know.
- You send the survey through several channels and want to know which one works.
What's inside and why
- From 0 to 10, what score would you give us?
- The question that decides the rest.
- What to improve or what they value
- With 6 or less it asks what to improve; with 9 or more, what they value; in between, neither.
- Have you talked to support?
- If the answer is “No”, it jumps straight to the final comment.
- Channel
- Data that comes in the link (?canal=email): it isn't asked, and the form says it is saved.
Tips to get the most out of it
- For each send-out, add ?canal=… to the link: ?canal=email, ?canal=receipt, ?canal=shop-qr.
- The 6 and 9 cut-offs are the usual ones in recommendation surveys; change them in “Show only if…”.
- Read the “what to improve” answers first: they teach the most.
Frequently asked questions
What happens to what someone types in a question that is later hidden?
It isn't saved: the server applies the same logic when the answers arrive.
Does the respondent know the channel is saved?
Yes: the form says so next to the send button.
Does it work without JavaScript?
Yes: all questions show and the server only keeps the ones that apply.